FAQs
Booking With Us
Supported Travel eXperiences (STX) is an IATA and ATAS registered travel agency. We specialise in creating accessible and personalised travel experiences for people with disabilities, their families, and support teams. Whether you’re traveling domestically in Australia or venturing internationally, STX can help. We’re also an NDIS registered service provider, able to assist with your understanding how your NDIS plan can support your travel needs.
At Supported Travel eXperiences, we specialise in crafting unforgettable travel experiences designed entirely around you.
We work closely with you (and your support team, if needed) to understand your ideal getaway. This includes your dream destinations, preferred activities, and any support requirements you may have.
Based on your input, we’ll create a personalised itinerary and discuss our recommendations. We can then tailor and refine this plan to perfectly match your preferences, budget, and support needs.
Once you’re thrilled with your customised travel experience, we’ll take care of everything! We’ll handle all bookings on your behalf, explore potential NDIS funding options (if applicable), and coordinate payments with suppliers. We’ll also arrange and book any necessary support services such as hiring specialised equipment or support workers for example.
What is STA?
STA is a type of NDIS support designed to help informal carers take a break. It allows participants to stay away from home for short periods, up to 14 days at a time, and a maximum of 28 days per year.
How does STA work?
STA funding can be used to cover the cost of accommodation and support services during the stay.
What can STA be used for?
Accommodation: This includes staying in a residential care facility, a hotel, or another type of accommodation.
Support services: This can include assistance with daily living tasks, such as personal care or meal preparation.
What can’t STA be used for?
Daily living expenses: This includes food, groceries, and other personal expenses.
Travel costs: While travel to and from the accommodation is covered, personal travel expenses are not.
Non-NDIS supports: STA cannot be used for items or services that are not considered NDIS supports.
How is STA Funded?
STA is funded in a participant’s core budget if it relates to their disability support needs and is deemed reasonable and necessary.
It doesn’t need to be specifically stated in the participant’s plan.
STA can be accessed under the ‘assistance with daily life tasks in a group or shared living arrangement’ category.
The NDIS funds standard rates for STA, available in the NDIS Pricing Arrangements and Price Limits.
Generally, funding is for group rates, unless individual support is required.
Does STA Cover Transport Costs?
No, STA funding cannot be used to pay for transport to the accommodation.
Travel costs to distant locations are considered a personal expense.
Some providers may include transport to their activities as part of the STA package.
Can STA Be Used for Holidays?
No, STA is not for holidays or tourist travel. It’s designed for short breaks.
NDIS funds cannot be used for cruises, holiday packages, airfares, passports, visas, or travel insurance.
If holiday support is needed, participants should use their regular NDIS supports.
Is STA Available for Supported Independent Living or Solo Living Participants?
No, as these participants already have time apart from family and informal supports.
More information:
For the most accurate and up-to-date information, please refer to the new operational guideline on STA, which will be released in January 2025.
Travelling with a disability shouldn’t limit your getaway dreams! STX specialises in accessible travel, booking all parts of your trip for a seamless and enjoyable experience. This includes flights, accommodation, ground transport, restaurant bookings, tours, and attractions. We also provide support you may need, such as arranging transportation for wheelchairs, arranging support workers or carers, meal delivery, or hiring medical equipment. We can work with your existing support team or connect you with our partners to ensure continuous support wherever and whenever you travel. Contact STX today to plan your worry-free vacation!
We ensure a seamless travel experience by meticulously planning every detail according to your needs. We work closely with you, your support team, and trusted suppliers to create a worry-free itinerary that caters to your specific travel and support requirements.
We specialise in arranging all types of accessibile and inclusive travel experiences. This can include holidays, but can also be corporate travel and travel for other reasons such as attending or competing in sporting events and competitions.
We understand that every traveller has unique preferences and comfort zones. To ensure an unforgettable experience, we tailor itineraries to your interests, whether you crave heart-pounding adventure or a more relaxed pace. We’ll chat with you to collect information about any accessibility requirements or support needs you may have, so we can factor those in and curate the perfect travel itinerary that’s both enjoyable and safe for you.
We specialise in arranging all types of accessibile and inclusive Short Term Accommodation (STA), Respite and travel experiences. This can include holidays, but can also be corporate travel and travel for other reasons such as attending or competing in sporting events and competitions.
We understand that every traveller has unique preferences and comfort zones. To ensure an unforgettable experience, we tailor itineraries to your interests, whether you crave heart-pounding adventure or a more relaxed pace. We’ll chat with you to collect information about any accessibility requirements or support needs you may have, so we can factor those in and curate the perfect travel itinerary that’s both enjoyable and safe for you.
Absolutely. We can arrange travel for you and your entire crew – friends, family, and any support workers you might need. Feeling adventurous? We can also book amazing group holidays and accessible tours tailored to your preferences.
Yes of course. You can choose your own support or utilise our expertise to find local support providers that meet your needs.
Sometimes unexpected events arise that are unavoidable or require adjustments at the last minute. For non-life-threatening emergencies or changes needed before or during your trip, we’re here to help! We’re your first point of contact – simply call us at 1300 200 789 or email us at info@supportedtravelx.com.au.
Yes, STX is a fully accredited travel agency, ensuring your peace of mind. We hold memberships with the Australian Federation of Travel Agents (AFTA member 12771), ATAS (accreditation number A12473) and IATA (IATA TIDS number 96842211). Additionally, with over 50 years in the travel industry, STX brings a wealth of experience to your trip planning.
Yes, STX arranges trips for people with disabilities of all types and all age groups, including children. However, children must travel with a trusted family member, friend, or carer.
NDIS
Yes, STX is a travel agent and NDIS registered service provider (# 4-G4JM9BV) in all states and territories in Australia.
Self-Managed Funding
If you manage your own NDIS funds, you have the flexibility to pay Supported Travel eXperiences (STX) directly for your trip at any time. Payments can be made in installments rather than a single lump sum. We’ll handle all payments to suppliers on your behalf. This is similar to self-funded travel but without NDIA involvemeny. We can provide a payment schedule to suit your needs.
Plan Managed Funding
With a plan manager handling your NDIS funds, they will pay Supported Travel eXperiences directly. We’ll then pay all suppliers for your trip. Please note that some trip costs may not be covered by your NDIS plan. In these cases, you may need to pay Supported Travel eXperiences directly for those specific costs. We will provide a payment schedule for your reference.
In some cases STX may ask you to pay upfront and be reimbursed once the invoice from your Plan Manager is paid. If that is the case your travel advisor will communicate this with you during the initial consultation, or shortly thereafter.
Unfortunately, we are unable to provide support to participants whose plans are agency managed at this time.
Absolutely! We specialise in arranging holidays and travel experiences for all people with disabilitiy, whether you participate on the NDIS or not.
No, the NDIS won’t directly fund your holiday expenses like travel, accommodation, or entertainment.
However, you might be able to claim some NDIS funding for support you need while on your trip. This will depend on the details of your NDIS plan and your individual circumstances.
Here’s what you can potentially claim:
– Support worker assistance: If you require a support worker to accompany you on your trip, you can use your Core funding to cover their time. This funding only pays for their support, not their travel or accommodation costs. You’ll need to discuss and agree on how these additional costs will be covered beforehand. Make sure to document the agreed upon hours of support in a quote or service agreement.
– Assistive Technology
– Specific accommodation expenses
– Transport and baggage costs
To determine if and how much you can claim, it’s best to consult with:
– Supported Travel eXperiences (STX): They can help you explore what funding options might be available based on your NDIS plan and goals.
– your Support Coordinator or Plan Manager: They can advise you on how your specific needs and plan can be incorporated into claiming for support during your trip.
Short Term Accommodation (STA) differs from regular travel experiences in several key ways. STA prioritises support to enhance your independence and meet NDIS goals and covers specific needs based on your disability deemed reasonable and necessary. In contrast, regular travel focuses on recreation and these trips must be self-funded. Understanding these distinctions helps you choose the travel option that best suits your needs – STA for focused support or regular travel for leisure.
Travel Insurance
Travel insurance is essential for everyone, especially if you have pre-existing medical conditions or are bringing valuable equipment. It provides peace of mind knowing you’re covered for unexpected events like accidents, medical emergencies, lost luggage, or stolen belongings.
Imagine needing medical attention abroad – travel insurance can be the difference between getting the care you need and facing a hefty bill.
Traveling with a pre-existing medical condition? Don’t worry, there are options! Here’s a breakdown of what to expect:
Automatically Covered Conditions: Many insurers cover a range of common conditions without extra fees or assessments. We can check if yours falls under this category. However, it usually depends on the condition’s severity and recent treatment (within the last year).
Medical Assessment Needed: If your condition isn’t automatically covered, a medical assessment might be required. This can be done online or with our assistance. It’s a case-by-case process, and your doctor’s information can be helpful.
Coverage with Surcharge: Based on the assessment, some insurers may offer coverage with a surcharge. This depends on factors like your condition’s control, recent issues, and travel suitability. While a surcharge might seem high, remember: excluding the condition could leave you financially responsible in case of travel emergencies related to it.
Exclusions: Unfortunately, some conditions cannot be covered under any circumstances, even with a surcharge. This includes terminal illnesses, life-shortening conditions, organ transplants, and some psychological disorders. Remember, this is general information, and the final decision rests with the insurer’s medical team. Additionally, traveling with a full-time carer may require a medical assessment.
While you’re generally not obligated to disclose a disability to your travel insurer, it’s highly recommended. If you require medical attention while on holiday and it’s related to your pre-existing condition, withholding this information could cause problems with your claim.
Traveling with essential medical equipment adds another layer of concern. While most travel insurance policies cover medical equipment, they often have limitations. Here’s what to consider:
Single Item Limits: Travel insurance policies typically have a maximum payout amount for each item. If your equipment exceeds this limit (often around $750-$1,000), you’ll need additional coverage.
Increased Coverage Options: Some insurers allow you to increase your single item limit for a fee. However, there’s usually a maximum amount they’ll cover for any one item.
Exploring Additional Coverage:
If travel insurance falls short, consider these options:
Home and Contents Insurance: Check your policy to see if it covers your equipment while traveling. Make sure you’re allowed to take the items abroad and confirm coverage extends beyond your home.
Remember:
Always disclose the full value of your equipment when purchasing travel insurance. Failure to do so can void your claim.
While most Australian travel insurance covers wheelchairs, there are limits on how much they’ll pay for repairs or replacements. Since airlines typically check in wheelchairs, choose a policy with comprehensive coverage for theft, damage, and loss during your trip.
Unexpected Medical Expenses:
While your pre-existing disability is covered by your own healthcare plan, travel insurance protects you from unforeseen medical emergencies during your trip. This includes common issues like food poisoning, accidents, and illnesses, ensuring you receive quality care without breaking the bank.
Trip Cancellation Coverage:
Life is unpredictable, especially when it comes to travel. Your travel insurance provides peace of mind by covering cancellation fees and lost deposits due to covered events. This includes circumstances beyond your control, such as natural disasters, accidents, severe sickness, or unexpected injuries.
Luggage and Belongings Protection:
Travel can be stressful on your belongings. Theft, loss, or damage to luggage and personal effects is a real possibility. Your travel insurance offers comprehensive coverage, giving you financial security in case your valuables are misplaced or stolen.
Personal Liability Coverage:
Accidents happen, even on vacation. If you accidentally injure someone or damage property during your trip, the financial repercussions can be significant. Your travel insurance helps by covering your legal liability costs, up to the policy limits, providing valuable protection.
Think twice before relying solely on credit card travel insurance. While many cards offer complimentary coverage, it’s crucial to understand the limitations:
- Coverage varies by issuer: Each card issuer has its own insurance policy with specific benefits and exclusions. Make sure the coverage aligns with your trip needs.
- Compare with standalone policies: Don’t skip comparing credit card insurance with dedicated travel insurance plans. Standalone plans might offer more comprehensive coverage.
- Pre-existing medical conditions: Be aware that pre-existing conditions may require additional costs or exclusions. Credit card insurance might not offer the level of customization you need.
- Proof of insurance concerns: Some destinations require proof of insurance for medical treatment. Credit card insurance might not provide the necessary documentation format.
No, the NDIA will not fund travel insurance policies
